The Quality Assurance Specialist (QAS) reports to the Quality Control and Improvement Manager. The QAS monitors, reviews, & analyzes program operations to assure high quality and compliance of services being delivered at Elmcrest Children’s Center. As a member of the Quality Assurance team, the QAS creates, manages, reviews and completes internal reviews of all program operations’ documentation, focused reviews, and problem identification. Makes appropriate recommendations to program for improvement as necessary. The QAS communicates all important developments and findings from internal reviews to program leadership and will complete the necessary follow-ups on programs response to findings, ensuring all findings have been addressed.

The QAS will create, monitor and maintain a database that tracks compliance and areas of underperforming quality standards with timelines as mandated by applicable agency, state and federal guidelines as well as accrediting organizations. Responsible for ongoing tracking of all necessary chart documentation.

Responsibilities:

• Work with all departments to ensure quality and regulatory compliance is well maintained in all processes, documents, procedures, and forms.
• Work in accordance with Quality Assurance Compliance Plan to provide oversight and review of documentation practices, broad policy implementation, record review, retention and accessibility.
• Work in accordance to with Quality Administration Plan to provide oversight and review of quality improvement measures within all departments
• Maintain a broad understanding of new and existing regulations that may impact the organization’s processes and/or services
• Familiarity with regulations pertaining to DOH, OMH, OPWDD, OCFS, etc.
• Provide quality and regulatory support to any department that will require assistance.
• Preparing for, facilitating, and executing internal and third-party audits as necessary.
• Responsible for collecting, gathering, compiling, and preparing the materials needed for registration and submission to regulatory agencies.
• Develop, review, and maintain all agency policies and standard operating procedures
• Assist with records release requests.
• Assumes additional responsibilities as assigned

• Associates Degree preferred
• 1 year of QA/QI/Auditing experience preferred
• Familiar with electronic health record and other databases preferred
• Proficient in Microsoft Office applications.
• Demonstrated ability to identify trends and conduct root-cause analyses
• Ability to provide constructive feedback with a focus on improved quality
• Ability to communicate in a positive/professional manner both orally and written
• Ability to follow detailed instructions with a high degree of accuracy
• Ability to work independently; complete tasks in the allotted time frame
• Strong problem solving skills and decision making skills
• Ability to work at multiple locations when required

Essential Job Qualifications:

• Ability to lift pounds without assistance.
• Ability to sit, squat, crouch and stand for elongated periods of time
• Ability to lift arms over head in upward reaching motion
• Ability to walk up and downstairs up to several times per day.